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MANAGED SERVICES

MANAGED SERVICES

We provide a high-touch, proactive managed service for your enterprise data warehouse environment on a 24x7x365 basis in over 90 countries. We aim to deliver consistent stability and performance, every time.

MULTIPLE TECHNOLOGIES

Experience the expertise of Natrinsic's seasoned architects and support engineers, with decades of experience in many of today's leading data warehouse technologies. Trusted by Fortune 500 companies globally, from design and architecture services to virtual DB services and break-fix extended support, we provide unparalleled extended support for many of today’s leading data warehouse technologies, including:

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/Our Managed Services

UNIQUE FEATURES

Our managed services offer the following features:

Phone Support

  • Experts on-call 24x7x365
  • “Follow the Sun” support model
  • Dedicated support agents

"Whole system" Break Fix

  • Typically both the DW and associated tools are covered
  • Troubleshooting via remote support
  • 4 hour or NBD response

Monitor

  • 24x7x365 agentless monitoring
  • Supports “call home”
  • Includes alerting
  • Included with every contract

Proactive Services

  • In-depth Health Check report delivered to you monthly or quarterly
  • Red-flags & suggested steps for remediation

Remote DBA Service

  • Starting at 5 hrs/week
  • Dedicated resource
  • Handles operational tasks
  • Free up staff for other projects

Query Optimization

  • Ad-Hoc or routine maintenance
  • Available on a “per-request” basis
  • Assign SLAs to individual queries to ensure performance
/ Our Managed Services Download Resources

MANAGED SERVICES DOWNLOAD RESOURCES

Check out our Download library.

Oracle Managed Services

OracleManagedServices-TNWe have packaged up all of our Oracle Engineered Systems services information in a handy, two-page datasheet for you to take with you.  

Netezza Managed Services

Netezza-ManagedServices-TNSmallWe have packaged up all of our Netezza Managed Services information in a handy, two-page datasheet for you to take with you. 

Teradata managed Services

Teradata-ManagedServices-TNSWe have packaged up all of our Teradata  Managed Services information in a handy, two-page datasheet for you to take with you.  

OUR Managed SERVICE LEADERS

Experience is everything when it comes to supporting Data Warehouse Systems.

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Mike Molongoski

DIRECTOR, NETEZZA SUPPORT
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Mike Molongoski

DIRECTOR, NETEZZA SUPPORT

In his role as Director of Netezza Support, Mike is responsible for setting and maintaining Natrinsic's key technical strategies for Netezza support. It's through Mike's direction and leadership that Natrinsic is able to offer our customers the certainty needed to be able to continue to confidently rely on their Netezza systems for many years to come.
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Paul Anderson

SNR. DIRECTOR - ENGINEERED SYSTEMS
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Paul Anderson

SNR. DIRECTOR - ENGINEERED SYSTEMS

Paul joined Natrinsic in 2020 and leads our Engineered Systems support team. Prior to Natrinisc, Paul ran an Engineered systems lab with Oracle. Paul's areas of expertise: Exadata, Supercluster, ODA, and Solaris.
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Perry West

DIRECTOR, ENGINEERED SYSTEMS SUPPORT
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Perry West

DIRECTOR, ENGINEERED SYSTEMS SUPPORT

Perry leads the engineered systems support managed services team for Natrinsic. He is a technology trailblazer who has spent his entire career driving all phases of computing, from design, to support, to implementation of mission-critical systems. His ability to provide flexible, and timely solutions to difficult problems brings value to all of his projects.
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Kham Khayduangta

DIRECTOR, TERADATA SUPPORT
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Kham Khayduangta

DIRECTOR, TERADATA SUPPORT

Having spent the past 16 years managing large-scale environments at Teradata, Kham brings a wealth of knowledge to the support team at Natrinsic. As the leader of the Teradata support team, Kham provides training, and mentorship as well as monitoring ticket flow and escalation. Kham ensures that our customer-focused approach exceeds all expectations.

Learn more about our PLATFORM-SPECIFIC managed services

Interested in more details?  Check out our OEM Managed Services Pages where you will find End of Support Dates, Health Check Reports and specialized services for different platform types.

Netezza Managed Services

Natrinsic currently supports more Netezza appliances than any third party with National Banks, leading Multinational Telecommunications and Retail organizations, Government entities, Global credit card firms, and some of the world's largest Netezza customers.

Oracle Managed Services

More than 30 years of experience with Oracle Engineered Systems and Database technologies. Trusted by Fortune 500 companies globally, from design and architecture services to virtual DB services and break-fix extended support.

Teradata Managed Services

Our Teradata team of support engineers and DBAs, has over 30 years of experience with the Teradata Data Warehouse Platform. Design, architecture, patching, virtual DBA services, and extended support for Teradata Systems.

IdeaForDataWarehouseProject

HAVE A DATA WAREHOUSE PROJECT IN MIND BUT NOT SURE WHERE TO START?

Drop us a line, and we’ll come up with suggestions as to how to make your project a success.