No third party has been providing OEM-level Netezza Mako support longer than Natrinsic.
Natrinsic currently supports more than 100 Netezza appliances (including Mako's in production) with National Banks, leading Multinational Telecommunications and Retail organizations, Government entities, Global credit card firms, and some of the world's largest Netezza Mako customers.
Our Netezza Mako N3001 customer was facing end-of-support from the OEM and needed more time to complete their migration. A six-month contract turned into a two-year partnership.
The Mako N3001, the last of the current generation of Netezza appliances, is the most challenging to support. System complexity, software instability, and much higher hardware failure rates are common issues Natrinsic faces when supporting our Netezza Mako customers today.
It is for these reasons that you want to make sure your partner has both the expertise and experience in managing Netezza Mako appliances. Natrinsic has been offering Netezza support longer than anyone other than the OEM. With more than 100 appliances under management today, you are in safe hands with our experienced team of Netezza system engineers.
・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents
・Typically both the DW and associated tools are covered
・Troubleshooting via remote support
・4 hour or NBD response
・24x7x365 agentless monitoring
・Supports “call home”
・Included with every contract
・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly
・Starting at 5 hrs/week
・Handles operational tasks
・Free up staff for other projects
・Ad-Hoc or routine maintenance
・Available on a “per-request” basis
・Assign SLAs to individual queries to ensure performance
As your Netezza appliance moves into sustaining support with Natrinsic, it's more important than ever to be pro-active in the care and attention your appliance receives.
Natrinsic includes regularly scheduled, custom health-check reports for each appliance under our care. These reports are color-coded to draw your attention to the most pressing matters.
To download a sample Netezza health-check report, please visit the link below:
So you have read our material, browsed a sample health-check report, and downloaded our service datasheet, and now all that’s missing is some pricing?
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