ORACLE ENGINEERED SYSTEMS
END OF SUPPORT DATES
We offer Whole System Break-fix 24x7x365 on 4HR or Next Day SLA for your Oracle Engineered Systems after your Oracle Support ends!
EXTEND YOUR Oracle Engineered Systems SUPPORT WITH NATRINSIC!
EOS ALERT! ORACLE EXADATA X7 APPLIANCE SUPPORT ENDS IN
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DID YOU KNOW?
Oracle's systems support policies only commit to providing guaranteed support for their engineered systems products for five (5) years from when they were last sold (last ship date).
EXTEND THE LIFE OF YOUR ORACLE ENGINEERED SYSTEMS WITH NATRINSIC
- Extended Support Solutions: Natrinsic delivers tailored support for Oracle Engineered Systems, ensuring your appliances run smoothly beyond Oracle's End of Support Dates.
- Reliable SLAs: Backed by solid service level agreements, we guarantee dependable hardware fixes and swift remote support.
- High Performance & Reliability: Our expertise in managing the complex interplay of hardware, operating systems, and software keeps your systems at peak performance.
- Skilled Engineering Team: A dedicated team of experienced engineers stands ready to provide necessary maintenance and repairs.
- Break-Fix Services: Proficient in addressing issues across all hardware components—storage, servers, and networking hardware.
- Comprehensive OS & Software Support: Whether you're using Solaris OS or Linux OS, alongside configuration or database software, Natrinsic has got your back.
- Optimal Performance Maintenance: Our comprehensive support structure is designed to ensure your Oracle Engineered Systems maintain optimal performance, well into the future.
UNDERSTANDING ORACLE'S END OF SUPPORT POLICIES
Natrinsic's experts can help you determine when support ends for your Oracle Engineered System. Oracle publishes all of the information required to confirm the end-of-support date for your system. Some of these documents are available to the general public, while others are located on the My Oracle Support portal, which will require you to have access.
It boils down to this:
- Once your system reaches five (5) years past the "last ship date," Oracle no-longer stands by their response SLAs OR their hardware availability.
- "After five years from last ship date, replacement parts may not be available and/or the response times for sending replacement parts may be delayed." * (Source Link - page 12,18,19,21,23)
- Natrinsic refers to this as the "effective end-of-support date" in the table below.
- Oracle WILL still sell you a support service for your engineered system after it reaches five (5) years past its last ship date, it just won't guarantee hardware, or when/if a field engineer will arrive to fix your system.
HOW TO CHECK YOUR APPLIANCE'S LAST SHIP DATE
- You can access My Oracle Support and read this document titled: "List of Supported Oracle Hardware (With Last Ship Dates Announced)"(MOS doc ID: 1450710.1)
- You can also view this public-facing Oracle document called "Oracle Exadata - A guide for decision makers" and see the table of last ship dates on page 10.
- There are other vendors who are sharing some of this information online.
- It is always best to verify the correct information via My Oracle Support.
/ Oracle Engineered Systems End of Life Dates
ORACLE ENGINEERED SYSTEMS END of support dates
Natrinsic provides extended support for Oracle Exadata, Oracle Exalogic, Oracle Exalytics, Oracle SuperCluster, Oracle Big Data Appliance and Oracle ZFS Storage.
ORACLE EXADATA END-OF-LIFE: BY APPLIANCE GENERATION
| Exadata Appliance Generation | Last Ship Date (LSD) | Effective End-of-Support Date | Natrinsic Can Help |
X10M |
Not yet available |
TBD |
Learn More |
X9M |
Not yet available |
TBD |
Learn More |
X8M-2 |
September, 2022 |
September, 2027 |
Learn More |
X8M-8 |
June, 2022 |
June, 2027 |
Learn More |
X8-2 / X8-8 |
December, 2020 |
December, 2025 |
Learn More |
X7-2 / X7-8 |
June, 2019 |
June, 2024 |
Learn More |
X6-2 / X6-8 |
November, 2017 |
November, 2023 |
Learn More |
X5-2 |
July, 2016 |
July, 2021 |
Learn More |
X5-8 |
March, 2016 |
March, 2021 |
Learn More |
X4-8 |
October, 2015 |
October, 2020 |
Learn More |
X4-2 |
March, 2015 |
March, 2020 |
Learn More |
X3-8 |
December, 2014 |
December, 2019 |
Learn More |
X3-2 |
February, 2014 |
February, 2019 |
Learn More |
X2-2 |
September, 2012 |
September 2017 |
Learn More |
How can we help?
ORACLE EXALYTICS END-OF-LIFE: BY APPLIANCE GENERATION
| Exalytics Appliance Generation | Last Ship Date (LSD) | Effective End-of-Support Date | Natrinsic Can Help |
Exalytics X6-4 |
April, 2019 |
April, 2024 |
Learn More |
Exalytics X5-4 |
September, 2016 |
September, 2021 |
Learn More |
Exalytics X4-4 |
August, 2015 |
August, 2020 |
Learn More |
Exalytics X3-4 |
September, 2014 |
September, 2019 |
Learn More |
Exalytics X2-4 |
May, 2013 |
May, 2018 |
Learn More |
How can we help?
ORACLE EXALOGIC END-OF-LIFE: BY APPLIANCE GENERATION
| Exalogic Appliance Generation | Last Ship Date (LSD) | Effective End-of-Support Date | Natrinsic Can Help |
Exalogic Elastic Cloud X6-2 |
August, 2019 |
August, 2024 |
Learn More |
Exalogic Elastic Cloud X5-2 |
September, 2017 |
September, 2022 |
Learn More |
Exalogic Elastic Cloud X4-2 |
February, 2015 |
February, 2020 |
Learn More |
Exalogic Elastic Cloud X3-2 |
February, 2014 |
February, 2019 |
Learn More |
Exalogic Elastic Cloud X2-2 |
February, 2013 |
February, 2018 |
Learn More |
How can we help?
ORACLE SUPERCLUSTER END-OF-LIFE: BY APPLIANCE GENERATION
| Supercluster Appliance Generation | Last Ship Date (LSD) | Effective End-of-Support Date | Natrinsic Can Help |
SuperCluster M8 |
June, 2019 |
June, 2024 |
Learn More |
Supercluster M7-8 |
December, 2017 |
December, 2022 |
Learn More |
Supercluster M6-32 |
December, 2016 |
December, 2021 |
Learn More |
Supercluster T5-8 |
August, 2016 |
August, 2021 |
Learn More |
SPARC SuperCluster T4-4 |
September, 2013 |
September, 2018 |
Learn More |
How can we help?
ORACLE BIG DATA APPLIANCE END-OF-LIFE: BY APPLIANCE GENERATION
| Big Data Appliance Generation | Last Ship Date (LSD) | Effective End-of-Support Date | Natrinsic Can Help |
Oracle Big Data Appliance X8-2 |
March, 2021 |
January, 2025 |
Learn More |
Oracle Big Data Appliance X7-2 |
May, 2020 |
January, 2025 |
Learn More |
Oracle Big Data Appliance X6-2 |
November, 2017 |
January, 2025 |
Learn More |
Oracle Big Data Appliance X5-2 |
May, 2016 |
January, 2025 |
Learn More |
Oracle Big Data Appliance X4-2 |
December, 2014 |
January, 2025 |
Learn More |
Oracle Big Data Appliance X3-2 |
December, 2013 |
January, 2025 |
Learn More |
Oracle Big Data Appliance X2-2 |
November, 2012 |
January, 2025 |
Learn More |
How can we help?
ORACLE ZFS APPLIANCE END-OF-LIFE: BY APPLIANCE GENERATION
| Oracle ZFS Appliance Generation | Last Ship Date (LSD) | Effective End-of-Support Date | Natrinsic Can Help |
ZFS Storage Appliance Racked System ZS5-4 |
May 2019 |
May 2024 |
Learn More |
ZFS Storage Appliance Racked System ZS5-2 |
February 2019 |
February 2024 |
Learn More |
ZFS Storage ZS5-2 |
February 2019 |
February 2024 |
Learn More |
ZFS Storage ZS5-4 |
February 2019 |
February 2024 |
Learn More |
ZFS Backup Appliance ZS5-4 |
August 2017 |
August 2022 |
Learn More |
ZFS Backup Appliance ZS5-2 |
August 2017 |
August 2022 |
Learn More |
ZFS Storage ZS3-2 |
February 2017 |
February 2022 |
Learn More |
ZFS Backup Appliance |
February 2017 |
February 2022 |
Learn More |
ZFS Storage Appliance Racked System ZS4-4 |
February 2017 |
February 2022 |
Learn More |
ZFS Storage ZS4-4 |
February 2017 |
February 2022 |
Learn More |
ZFS Storage ZS3-4 |
February 2015 |
February 2020 |
Learn More |
ZFS Storage ZS3-BA |
February 2015 |
February 2020 |
Learn More |
Sun ZFS Storage 7420 (TA7420) |
May 2014 |
May 2019 |
Learn More |
Sun ZFS Storage 7320 (TA7320) |
November 2013 |
November 2018 |
Learn More |
Sun ZFS Storage 7120 (TA7120) |
November 2013 |
November 2018 |
Learn More |
Sun ZFS Backup Appliance |
December 2013 |
December 2018 |
Learn More |
Sun ZFS Storage 7720 (TA7720) |
June 2011 |
June 2016 |
Learn More |
Sun Storage 7110 (XTA7110) |
November 2010 |
November 2015 |
Learn More |
Sun Storage 7310 (XTA7310) |
November 2010 |
November 2015 |
Learn More |
Sun Storage 7310 SAS2.0 (XTC7310) |
December 2010 |
December 2015 |
Learn More |
Sun Storage 7410 SAS2.0 (XTC7410) |
December 2010 |
December 2015 |
Learn More |
Sun Storage 7410 (XTA7410) |
November 2010 |
November 2015 |
Learn More |
Sun Storage 7210 (XTA7210) |
July 2010 |
July 2015 |
Learn More |
How can we help?
ARE YOUR ORACLE ENGINEERED SYSTEMS EXPOSED?
Due to the tight integration between software and hardware on Oracle's Engineered Systems, several complex support categories need to be attended to to keep these systems available and running optimally. Download our document which includes 7 additional support categories that your extended support provider needs to be able to provide.
/ Our Oracle Engineered Systems Extended Support Services
OUR SUPPORT SERVICE OFFERING FOR ORACLE ENGINEERED SYSTEMS
We provide whole system break-fix extended managed support for Oracle Exadata, Exalogic, Exalytics, SuperCluster Big Data Appliance, and ZFS Storage
PHONE SUPPORT
Only a call away!
- Experts on-call 24x7x365
- "Follow the Sun” support model
- Dedicated support agents
BREAK FIX
Whole-system support
- Operating system, Oracle Software AND the hardware platform are covered for break-fix.
- Troubleshooting via remote support
- 4 hour or NBD response
MONITORING
Always keeping an eye out!
- 24x7x365 agentless monitoring
- Supports “call home”
- Includes alerting
- Included with every contract
HEALTH CHECK MONITORING
See problems before they arise!
- In-depth report delivered to you
- Red-flags & suggested steps for remediation
- Monthly or Quarterly
REMOTE DBA SERVICES
Augment existing DB teams!
- Starting at 5 hrs/week
- Dedicated resource
- Handles operational tasks
- Free up staff for other projects
PATCHING ASSISTANCE
Keep your appliance up to date!
- Requires access to Oracle patches
- Available on a “per-request” basis
- Can be scheduled in advance
/ Our Oracle Engineered Systems Brochures and Downloads
Oracle Engineered Systems DOWNLOADS & SAMPLE REPORTS
Oracle Engineered Systems Managed Service
We have packaged up all of our Oracle Engineered Systems Managed Services information in a handy, two-page datasheet for you to take with you.
Health Check Service
Performed monthly or quarterly, the Natrinsic Engineered System health-check service is a proactive assessment of your appliance's health. which sets us apart from the OEM.
Patching Plus
With Natrinsic's Oracle Engineered System patching plus service, we provide you with access to the expertise to get your system patched right away. Learn more about this service, and schedule patching for your Oracle Engineered System today!
OUR ORACLE ENGINEERED SYSTEMS SERVICE LEADERS
Experience is everything when it comes to supporting Oracle Engineered Systems.
Paul Anderson
SNR. DIRECTOR - ENGINEERED SYSTEMS
Paul Anderson
SNR. DIRECTOR - ENGINEERED SYSTEMS
Paul joined Natrinsic in 2020 and leads our Engineered Systems support team. Prior to Natrinisc, Paul ran an Engineered systems lab with Oracle. Paul's areas of expertise: Exadata, Supercluster, ODA, and Solaris.
Perry West
DIRECTOR OF ENGINEERED SYSTEMS
Perry West
DIRECTOR OF ENGINEERED SYSTEMS
Perry came to Natrinsic via Oracle, where he served as the Global Technical Lead for Private Cloud @ Customer and senior support engineer. Perry's areas of expertise: SuperCluster, Exadata and Solaris.
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