Teradata
End of Support Information
Teradata
End of support information
Did you know?
Teradata's systems support policies only commit to providing guaranteed support for their engineered systems products for six (6) years from when they were last sold (sales discontinuation date).
Understanding Teradata's End of support policy
Natrinsic's experts can help you to determine when support ends for your Teradata system. Teradata publishes all of the information required to confirm the end of support date for your system.
It boils down to this:
- For Teradata hardware platforms, Teradata will provide remedial maintenance services for six (6) years from its Platform Sales Discontinuation Date.
- Support Discontinuation is the end of support date for a particular Teradata hardware platform. Teradata will provide support for the Teradata hardware platforms for six (6) years after the Platform Sales Discontinuation Date."
- Once a hardware platform reaches end of support, "Teradata customers may request extended support for a Teradata platform that has reached its end of support life. The extended support for a platform requires approval from the local Area Director and will be delivered on a "best-effort" basis as spare parts for older platforms may no longer be available."
- Support Discontinuation is the end of support date for a particular Teradata hardware platform. Teradata will provide support for the Teradata hardware platforms for six (6) years after the Platform Sales Discontinuation Date."
- Teradata WILL still sell you a support service for your system after it reachesend of support, however, Teradata will NOT guarantee hardware, or when a field engineer will arrive to fix your system.
- Natrinsic offers guaranteed hardware and multiple response SLA's for ALL Teradata appliances.
How to check your appliance last ship date:
- You can look up your model or class number for your system in the tables below.
- You can also view this public-facing Teradata document called "Public lifecycle Information & Roadmaps" and see the table on slide 7.
Teradata End-Of-Life: Data Warehouse Appliance
| Teradata appliance model | Class | Sales discontinuation | End of Support (EOS) date |
|---|---|---|---|
Teradata Data Warehouse 1650 |
9163 |
7/2/13 |
7/2/19 |
Teradata Data Warehouse 1700 |
9177 |
11/9/15 |
11/9/21 |
Teradata Data Warehouse 1800 |
9193 |
3/30/21 |
3/30/24 |
Teradata Data Warehouse SAS720 |
1611 |
12/31/15 |
12/31/21 |
Teradata Data Warehouse 2580 |
9157 |
1/31/12 |
1/31/17 |
Teradata Data Warehouse 2650 |
9163 |
12/1/12 |
12/1/18 |
Teradata Data Warehouse 2690 |
9164 |
1/3/14 |
1/3/20 |
Teradata Data Warehouse 2700 |
9170 |
8/1/14 |
8/1/20 |
Teradata Data Warehouse 2750 |
9218 |
4/6/15 |
4/6/21 |
Teradata Data Warehouse 2800 |
9192 |
7/31/17 |
7/31/23 |
Teradata Data Warehouse 2850 |
9193 |
3/30/18 |
3/30/24 |
Teradata Data Warehouse 4600 |
9162 |
12/5/12 |
12/5/18 |
IntelliBase 1.0 |
9194 |
10/31/18 |
10/31/24 |
IntelliBase 2.0 |
9194 |
12/31/19 |
12/31/25 |
TERADATA END-OF-LIFE: ACTIVE ENTERPRISE DATA WAREHOUSE (MPP)
| Teradata appliance model | Class | Sales discontinuation | End of Support (EOS) date |
|---|---|---|---|
Active Enterprise Data Warehouse 6650 |
9165 |
5/30/13 |
5/30/19 |
Active Enterprise Data Warehouse 6680 |
9165 |
12/5/12 |
12/5/18 |
Active Enterprise Data Warehouse 6690 |
9174 |
5/30/13 |
5/30/19 |
Active Enterprise Data Warehouse 6700C |
9175 |
9/11/15 |
9/11/21 |
Active Enterprise Data Warehouse 6700H |
9175 |
11/14/14 |
11/14/20 |
Active Enterprise Data Warehouse 6750H |
9219 |
11/9/15 |
11/9/21 |
Active Enterprise Data Warehouse 6750X |
9219 |
11/9/15 |
11/9/21 |
Active Enterprise Data Warehouse 6800H |
9221 |
3/30/18 |
3/30/24 |
Active Enterprise Data Warehouse 6800C |
9221 |
3/30/18 |
3/30/24 |
IntelliFlex 1.0 / 1.1 / 2.0 |
9185 |
3/30/18 |
3/30/24 |
IntelliFlex 2.1 |
9185 |
6/30/21 |
6/30/27 |
IntelliFlex 2.1.1 / 2.5 |
9185 |
current |
n/a |
