Teradata

End of Support Information

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Teradata

End of support information

Did you know?

Teradata's systems support policies only commit to providing guaranteed support for their engineered systems products for six (6) years from when they were last sold (sales discontinuation date).

For 2800 series appliances
Teradata Support Ends in:
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Understanding Teradata's End of support policy

 

 

Natrinsic's experts can help you to determine when support ends for your Teradata system. Teradata publishes all of the information required to confirm the end of support date for your system.

It boils down to this:

  • For Teradata hardware platforms, Teradata will provide remedial maintenance services for six (6) years from its Platform Sales Discontinuation Date.

    • Support Discontinuation is the end of support date for a particular Teradata hardware platform. Teradata will provide support for the Teradata hardware platforms for six (6) years after the Platform Sales Discontinuation Date."

    • Once a hardware platform reaches end of support, "Teradata customers may request extended support for a Teradata platform that has reached its end of support life. The extended support for a platform requires approval from the local Area Director and will be delivered on a "best-effort" basis as spare parts for older platforms may no longer be available."

  • Teradata WILL still sell you a support service for your system after it reachesend of support, however, Teradata will NOT guarantee hardware, or when a field engineer will arrive to fix your system.
  • Natrinsic offers guaranteed hardware and multiple response SLA's for ALL Teradata appliances.

How to check your appliance last ship date:

  • You can look up your model or class number for your system in the tables below. 
  • You can also view this public-facing Teradata document called "Public lifecycle Information & Roadmaps" and see the table on slide 7.
 

Teradata End-Of-Life: Data Warehouse Appliance

Teradata appliance model Class Sales discontinuation End of Support (EOS) date
Teradata Data Warehouse 1650
9163
7/2/13
7/2/19
Teradata Data Warehouse 1700
9177
11/9/15
11/9/21
Teradata Data Warehouse 1800
9193
3/30/21
3/30/24
Teradata Data Warehouse SAS720
1611
12/31/15
12/31/21
Teradata Data Warehouse 2580
9157
1/31/12
1/31/17
Teradata Data Warehouse 2650
9163
12/1/12
12/1/18
Teradata Data Warehouse 2690
9164
1/3/14
1/3/20
Teradata Data Warehouse 2700
9170
8/1/14
8/1/20
Teradata Data Warehouse 2750
9218
4/6/15
4/6/21
Teradata Data Warehouse 2800
9192
7/31/17
7/31/23
Teradata Data Warehouse 2850

9193

3/30/18
3/30/24
Teradata Data Warehouse 4600
9162

12/5/12

12/5/18
IntelliBase 1.0
9194
10/31/18
10/31/24
IntelliBase 2.0
9194
12/31/19
12/31/25
 

TERADATA END-OF-LIFE: ACTIVE ENTERPRISE DATA WAREHOUSE (MPP)

Teradata appliance model Class Sales discontinuation End of Support (EOS) date
Active Enterprise Data Warehouse 6650
9165
5/30/13
5/30/19
Active Enterprise Data Warehouse 6680
9165
12/5/12
12/5/18
Active Enterprise Data Warehouse 6690
9174
5/30/13
5/30/19
Active Enterprise Data Warehouse 6700C
9175
9/11/15
9/11/21
Active Enterprise Data Warehouse 6700H
9175
11/14/14
11/14/20
Active Enterprise Data Warehouse 6750H
9219
11/9/15
11/9/21
Active Enterprise Data Warehouse 6750X
9219
11/9/15
11/9/21
Active Enterprise Data Warehouse 6800H
9221
3/30/18
3/30/24
Active Enterprise Data Warehouse 6800C
9221
3/30/18
3/30/24
IntelliFlex 1.0 / 1.1 / 2.0
9185
3/30/18
3/30/24
IntelliFlex 2.1

9185

6/30/21
6/30/27
IntelliFlex 2.1.1 / 2.5
9185

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Teradata Managed Services - Datasheet

We have packaged up all of our Teradata Managed Services information in a handy, two-page datasheet for you to take with you. 

Please follow the link below to get your copy today!

Download Teradata Datasheet