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NETEZZA MANAGED SERVICES

NETEZZA MANAGED SERVICES

Fortune 500 customers across 90 countries trust Natrinsic to deliver mission-critical services to ensure the stability and performance of their Netezza platform.  Extend support for your Netezza with Natrinsic today!

NETEZZA SUPPORT WITH NATRINSIC

Trusted by today's top brands across the globe!

Natrinsic is about to surpass 200 Netezza appliances managed with National Banks, leading Multinational Telecommunications and Retail organizations, Government entities, Global credit card firms, and some of the world's largest Netezza customers.

IBM Infographic-1

 

WHY SHOULD YOU TRUST NATRINSIC TO EXTEND THE LIFE OF YOUR NETEZZA PLATFORM?

  • History: No third party has been providing OEM-level Netezza support longer than Natrinsic..

  • Quality & Performance: Achieving a global average response time of 11 minutes and a 100% ticket closure rate, Natrinsic ensures reliable and efficient support whenever needed.

  • Expertise:  Netezza's are complex systems requiring seasoned Netezza break-fix engineers, not "IBM certified field engineers".

  • Whole-system Support: Natrinsic offers complex system software/configuration issues, beyond hardware faults, covering both hardware and system software with every contract.

  • Trust: More than 100 systems are currently under support. Customer references are ready to speak to you today.

  • Reach:  Our service is available in over 90 countries, with a 24x7x365 operation to support it.

  • Always Available: Our "follow the sun" support model operates 24x7x365, ensuring constant assistance for all our managed services customers, anytime, anywhere.

  • Flexible Contract Terms: We offer a rapid 4-hour or next-business-day response SLA for on-site support, complete with hardware replacement. Our Natrinsic Engineered Systems experts are ready to support remotely, ensuring minimal downtime and optimal performance.

  • Help:  Natrinsic Professional Services team works with current Netezza clients to help them migrate to their next-generation data warehouse (NGDW).

/Our Netezza Managed Services

OUR NETEZZA MANAGED SERVICES OFFERING

Our managed services offer the following features:

Phone Support

  • Experts on-call 24x7x365
  • “Follow the Sun” support model
  • Dedicated support agents

Break Fix

  • Typically both the DW and associated tools are covered
  • Troubleshooting via remote support
  • 4 hour or NBD response

Monitor

  • 24x7x365 agentless monitoring
  • Supports “call home”
  • Includes alerting
  • Included with every contract

Health Check Services

  • In-depth report delivered to you
  • Red-flags & suggested steps for remediation
  • Monthly or Quarterly

Remote DBA Service

  • Starting at 5 hrs/week
  • Dedicated resource
  • Handles operational tasks
  • Free up staff for other projects

Query Optimization

  • Ad-Hoc or routine maintenance
  • Available on a “per-request” basis
  • Assign SLAs to individual queries to ensure performance
DidYouKnow

IBM NETEZZA END-OF-SUPPORT

IBM has announced the end-of-support (EOS or End-of-life) dates for all four generations of Netezza / IBM PureData analytics appliances.

IBM Support for Skimmer, Twinfin, and Striper has come to a close.

To learn more about the end-of-life for your appliance click the button below.

/ Our Netezza Download Resources

Netezza RESOURCES - SAMPLES, WHITE PAPERS & BROCHURES

Check out our Netezza Download library, download a sample health check report, our Managed Services Brochure and our detailed Netezza Migration White Paper to help you plan for your 


Health Check Service

NetezzaHealthCheckReport-TNPerformed monthly or quarterly, the Natrinsic Engineered System health-check service is a proactive assessment of your appliance's health.  which sets us apart from the OEM.


Netezza Managed Service

Netezza-ManagedServices-TNSmallWe have packaged up all of our Netezza Managed Services information in a handy, two-page datasheet for you to take with you. 

WHITE PAPER: Natrinsic's Migration Playbook

Natrinsic-Migration-Handbook-TNNatrinsic Managed Services Team mitigates the vulnerability caused by OEM end-of-support. Offering 24x7 expertise alongside hardware replacement.

OUR IBM Netezza SERVICE LEADERS

Experience is everything when it comes to supporting IBM Netezza Systems.

Mike-2024

Mike Molongoski

DIRECTOR, NETEZZA SUPPORT
Mike-2024

Mike Molongoski

DIRECTOR, NETEZZA SUPPORT

In his role as Director of Netezza Support, Mike is responsible for setting and maintaining Natrinsic's key technical strategies for Netezza support. It's through Mike's direction and leadership that Natrinsic is able to offer our customers the certainty needed to be able to continue to confidently rely on their Netezza systems for many years to come.

OUR NETEZZA SUPPORT PACKAGES

Natrinsic offers three service packages for our Netezza Managed Service Customers.

Bronze Silver Gold
Annual Price
On Request
per/appliance
On Request
per/appliance
On Request
per/appliance
Response SLA
Next Business Day
N/A
N/A
4-HR Response
N/A
Break-fix Responsibility
Netezza Storage
Netezza Server
Netezza Networking
Netezza Software
Service features
Phone & email support
Remote support via WebEx
Monthly or Quarterly Health-Check Service
"Call home" auto-ticket creation
Operational Support Service
Resource Management
Performance Tuning
Other operational use-cases
Support for issues with your Netezza system that would not be considered "break-fix", but that impair the availability and/or performance of your system. This is like adding ad-hoc DBA services to your support package.
Request Quote Request Quote Request Quote

REQUEST FOR PROPOSAL: NETEZZA MANAGED SERVICE

Looking to build a business case? 

So you have read our material, browsed a sample health-check report, and downloaded our service datasheet, and now all that’s missing is some pricing?

Fear not, we would be happy to provide you with a fast-quote! Please fill in the form below, and a member of the Natrinsic team will be in touch in no time.