Exadata Support Services - Natrinsic

Extended Support

for Exadata

o-prtnr-wht-rgb

Our team of senior architects and consultants have over 30 years of experience with Oracle Database and Engineered Systems.

From design and architecture services, break-fix extended support for Exadata, or virtual DBA services, Natrinsic has the expertise you need to successfully complete the most complex of tasks.

Let our experts help you to get there!

Expertise and technology

We have the expertise and technology needed to support, manage, optimize and monitor your Exadata platform.

Natrinsic's Managed Services team currently supports data warehouse appliances for Fortune 500 companies around the world.

Many Exadata systems are at or near the end of their support life. Natrinsic can help extend the useful life of these highly reliable appliances.

Natrinsic provides a 24x7x365 "follow the sun" support model for all of our managed services customers.

This includes a four-hour and next business day response SLA for on-site support with hardware replacement, supported remotely by Natrinsic Engineered Systems experts.

Phone Support

Only A Call Away

・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents

Break Fix

SOUP-TO-NUTS COVERAGE

・Exadata hardware, software and tools are covered.
・Troubleshooting via remote support
・4 hour or NBD response

Monitoring

ALWAYS KEEPING AN EYE OUT

・24x7x365 agentless monitoring
・Supports “call home”
・Includes alerting
・Included with every contract

Health Check Service

SEE PROBLEMS BEFORE THEY ARISE

・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly

Virtual DBA Service

AUGMENT EXISTING DBA TEAM

・Starting at 5 hrs/week
・Dedicated resource
・Handles operational tasks
・Free up staff for other projects

Patching Assistance

KEEP YOUR APPLIANCE UP TO DATE!

・Requires access to Oracle patches
・Available on a “per-request” basis
・Can be scheduled in advance

	Bronze	Silver	Gold
Annual Price	on request 6 per/appliance	on request 7 per/appliance	on request 29 per/appliance
Response SLA
Next Business Day		N/A	N/A
4-Hour response	N/A
Break-fix responsibility
Exadata storage
Exadata server
Exadata networking
Exadata Linux OS/Exadata Software
Service features
Phone & email support
Remote support via webex
Access to online ticketing system
Quarterly health-check service
"Call home" auto-ticket creation
Operational Support Service
Resource Management For core I/O, cell metrics, etc...)
Performance tuning
Other operational use-cases Support for issues with your exadata system that would not be considered "break-fix", but that impair the availability and/or performance of your system.

Exadata_healthcheck

Exadata Health-check service

Performed on a monthly or quarterly basis, the Natrinsic Exadata health-check service is a proactive assessment of your appliance health.

To download a sample health-check report, and learn more about our health-check service please visit the link below:

Screenshot 2021-02-06 at 12.25.27 PM

Exadata Patching PLUS

We get it. Patching can be a painful, slow process. What's more - trying to get experts to assist in the process often leaves you waiting in line for months.

Well wait no-longer! With Natrinsic's Exadata patching plus service, we provide you with access to the expertise to get your system patched right away.

To learn more about this service, and to schedule patching for your Exadata system, please visit the link below:

Oracle Exadata End of Support

Did you know that Oracle only commits to providing support for Exadata appliances for five years beyond the last ship date of the appliance?

Natrinsic guarantees parts availability and offers both a 4HR and Next Business day SLA for all of our Exadata customers.

For a complete table of Engineered Systems along with their associated end-of-support dates, please visit the link below:

Oracle ZFS storage support? We do that too!

ZFS Storage is a high-performance, scalable, and feature-rich network attached storage (NAS) and storage area network (SAN) solution. A true workhorse, the ZFS Storage solution also supports various data services such as block, file, and object storage.

Often paired with other engineered systems, Natrinsic is often asked to provide extended support for ZFS appliances, and we are more than happy to oblige! Simply add your ZFS storage appliance to your Natrinsic support contract today!

Migrating Exadata to the cloud

In partnership with Oracle, Natrinsic can help you begin your transition to the Oracle autonomous data warehouse. From initial assessment to design, migration and management, Natrinsic's Exadata Solution Architects can help you start your cloud journey today.

Migrating Exadata to another appliance

Whether you are looking to add capacity/performance, transition to a different platform, or become more "cloud-ready," Natrinsic's solution architects have the experience to help.

Exadata Managed Services - Datasheet

We have packaged up all of our Exadata Managed Services information in a handy, two-page datasheet for you to take with you.

Please follow the link below to get your copy today!

3 min read

Teradata 2800: a unique appliance to support

May 5, 2023 by Natrinsic Engineering

April 1st, 2023

Launched in April 2015, the 2800 Data Warehouse appliance from Teradata was a major step up in the data warehousing appliance space. With in-memory processing with double...

Oracle Exadata Managed Services

EXTENDED SUPPORT FOR YOUR EXADATA PLATFORM

health-check service

Patching plus

datasheet

Migration

End-of-Support

Request for Proposal