| Bronze | Silver | Gold | |
|---|---|---|---|
| Annual Price |
on request 6 per/appliance |
on request 7 per/appliance |
on request 29 per/appliance |
| Response SLA | |||
| Next Business Day | N/A | N/A | |
| 4-Hour response | N/A | ||
| Break-fix responsibility | |||
| Exadata storage | |||
| Exadata server | |||
| Exadata networking | |||
| Exadata Linux OS/Exadata Software | |||
| Service features | |||
| Phone & email support | |||
| Remote support via webex | |||
| Access to online ticketing system | |||
| Quarterly health-check service | |||
| "Call home" auto-ticket creation | |||
| Operational Support Service | |||
| Resource Management For core I/O, cell metrics, etc...) |
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| Performance tuning | |||
| Other operational use-cases Support for issues with your exadata system that would not be considered "break-fix", but that impair the availability and/or performance of your system. |
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Extended Support
for Exadata
Our team of senior architects and consultants have over 30 years of experience with Oracle Database and Engineered Systems.
From design and architecture services, break-fix extended support for Exadata, or virtual DBA services, Natrinsic has the expertise you need to successfully complete the most complex of tasks.
Let our experts help you to get there!
Phone Support
Only A Call Away
・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents
Break Fix
SOUP-TO-NUTS COVERAGE
・Exadata hardware, software and tools are covered.
・Troubleshooting via remote support
・4 hour or NBD response
Monitoring
ALWAYS KEEPING AN EYE OUT
・24x7x365 agentless monitoring
・Supports “call home”
・Includes alerting
・Included with every contract
Health Check Service
SEE PROBLEMS BEFORE THEY ARISE
・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly
Virtual DBA Service
AUGMENT EXISTING DBA TEAM
・Starting at 5 hrs/week
・Dedicated resource
・Handles operational tasks
・Free up staff for other projects
Patching Assistance
KEEP YOUR APPLIANCE UP TO DATE!
・Requires access to Oracle patches
・Available on a “per-request” basis
・Can be scheduled in advance
Exadata Health-check service
Performed on a monthly or quarterly basis, the Natrinsic Exadata health-check service is a proactive assessment of your appliance health.
To download a sample health-check report, and learn more about our health-check service please visit the link below:
Exadata Patching PLUS
We get it. Patching can be a painful, slow process. What's more - trying to get experts to assist in the process often leaves you waiting in line for months.
Well wait no-longer! With Natrinsic's Exadata patching plus service, we provide you with access to the expertise to get your system patched right away.
To learn more about this service, and to schedule patching for your Exadata system, please visit the link below:
Did you know that Oracle only commits to providing support for Exadata appliances for five years beyond the last ship date of the appliance?
Natrinsic guarantees parts availability and offers both a 4HR and Next Business day SLA for all of our Exadata customers.
For a complete table of Engineered Systems along with their associated end-of-support dates, please visit the link below:
Migrating Exadata to the cloud
In partnership with Oracle, Natrinsic can help you begin your transition to the Oracle autonomous data warehouse. From initial assessment to design, migration and management, Natrinsic's Exadata Solution Architects can help you start your cloud journey today.
Migrating Exadata to another appliance
Whether you are looking to add capacity/performance, transition to a different platform, or become more "cloud-ready," Natrinsic's solution architects have the experience to help.
Exadata Managed Services - Datasheet
We have packaged up all of our Exadata Managed Services information in a handy, two-page datasheet for you to take with you.
Please follow the link below to get your copy today!
