Oracle Exadata Managed Services
EXTENDED SUPPORT FOR YOUR EXADATA PLATFORM
Our team of senior architects and consultants have over 30 years of experience with Oracle Database and Engineered Systems.
From design and architecture services, break-fix extended support for Exadata, or virtual DBA services, Natrinsic has the expertise you need to successfully complete the most complex of tasks.
Let our experts help you to get there!
Expertise and technology
We have the expertise and technology needed to support, manage, optimize and monitor your Exadata platform.
Natrinsic's Managed Services team currently supports data warehouse appliances for Fortune 500 companies around the world.
Many Exadata systems are at or near the end of their support life. Natrinsic can help extend the useful life of these highly reliable appliances.
Natrinsic provides a 24x7x365 "follow the sun" support model for all of our managed services customers.
This includes a four-hour and next business day response SLA for on-site support with hardware replacement, supported remotely by Natrinsic Engineered Systems experts.
Our Oracle support service offering for Exadata
Our managed services offer the following features:
Only A Call Away
・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents
・Exadata hardware, software and tools are covered.
・Troubleshooting via remote support
・4 hour or NBD response
ALWAYS KEEPING AN EYE OUT
・24x7x365 agentless monitoring
・Supports “call home”
・Included with every contract
Health Check Service
SEE PROBLEMS BEFORE THEY ARISE
・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly
Virtual DBA Service
AUGMENT EXISTING DBA TEAM
・Starting at 5 hrs/week
・Handles operational tasks
・Free up staff for other projects
KEEP YOUR APPLIANCE UP TO DATE!
・Requires access to Oracle patches
・Available on a “per-request” basis
・Can be scheduled in advance
Exadata Patching PLUS
We get it. Patching can be a painful, slow process. What's more - trying to get experts to assist in the process often leaves you waiting in line for months.
Well wait no-longer! With Natrinsic's Exadata patching plus service, we provide you with access to the expertise to get your system patched right away.
To learn more about this service, and to schedule patching for your Exadata system, please visit the link below:
Did you know that Oracle only commits to providing support for Exadata appliances for five years beyond the last ship date of the appliance?
Natrinsic guarantees parts availability and offers both a 4HR and Next Business day SLA for all of our Exadata customers.
For a complete table of Engineered Systems along with their associated end-of-support dates, please visit the link below:
Migrating Exadata to the cloud
In partnership with Oracle, Natrinsic can help you begin your transition to the Oracle autonomous data warehouse. From initial assessment to design, migration and management, Natrinsic's Exadata Solution Architects can help you start your cloud journey today.
Migrating Exadata to another appliance
Whether you are looking to add capacity/performance, transition to a different platform, or become more "cloud-ready," Natrinsic's solution architects have the experience to help.