ORACLE EXADATA SUPPORT

ORACLE EXADATA SUPPORT

Natrinsic Delivers Exadata Expertise and Savings, Earning the Trust of Fortune 500 Companies with Superior Engineered Systems Support. 

Natrinsic is your Proactive Alternative to Oracle Support.   Let us show you - get a free, no obligation system health assessment.

logo_oracle_partner_modernized_opn_q-1

Experience the expertise of Natrinsic's seasoned architects and support engineers, with more than 30 years of experience with Oracle Exadata and Database technologies. Trusted by Fortune 500 companies globally, from design and architecture services to remote DBA services and break-fix extended support, we provide unparalleled extended support for Oracle Exadata. Call us and start saving today!  

WE SUPPORT THE ENTIRE ORACLE ENGINEERED SYSTEMS FAMILY OF PRODUCTS!

Oracle Exadata
Oracle Supercluster
Oracle Exalogic
Oracle Exalytics
Oracle Big Data Appliance
/Our Oracle Managed Services

OUR SUPPORT SERVICE OFFERING FOR ORACLE EXADATA

Our managed services offer the following features:

PHONE SUPPORT

Only a call away!

  • Experts on-call 24x7x365
  • "Follow the Sun” support model
  • Dedicated support agents

BREAK FIX

Whole-system support

  • System software, AND the hardware platform are covered. 
  • Troubleshooting via remote support
  • 4 hour or NBD response

MONITORING

Always keeping an eye out!
  • 24x7x365 agentless monitoring
  • Supports “call home”
  • Includes alerting
  • Included with every contract

PROACTIVE HEALTH CHECK SERVICE

See problems before they arise!
  • In-depth report delivered to you
  • Red-flags & suggested steps for remediation
  • Monthly or Quarterly

REMOTE DBA SERVICES

Augment existing DB teams!
  • Starting at 5 hrs/week
  • Dedicated resource
  • Handles operational tasks
  • Free up staff for other projects

PATCHING ASSISTANCE

Keep your appliance up to date!
  • Requires access to Oracle patches
  • Available on a “per-request” basis
  • Can be scheduled in advance

Why Fortune 500 Companies Trust
Natrinsic
for their
ORACLE Support

Decades of Expertise

Each of our Level 3 Engineers has over a decade of experience in Oracle Exadata support.

Significant Cost Savings

Our customers will save at least 35% on their current extended Oracle support contracts by switching to Natrinsic, and maintain better flexibility and guaranteed SLAs and parts.

Holistic System Support

Supporting complex system software/configuration issues alongside hardware support

Proven Track Record

The leading supporter of enterprise data warehouses globally, trusted in over a dozen countries.

Rapid & Reliable

An impressive 11-minute average response time with a 100% ticket closure rate.

Around-the-clock service

Benefit from our 27/7/365 "follow the sun" support across all managed services.

Flexible SLAS

Tailored contracts with options for four-hour or next-business day on-site support, including hardware and software support.

EXTEND THE LIFE OF YOUR EXADATA PLATFORM WITH NATRINSIC

At Natrinsic, we have the expertise and technology needed to support, manage, optimize and monitor your Oracle Exadata platform.

Global Reach: Natrinsic's Managed Services team is the backbone for Fortune 500 companies worldwide, providing robust support for their data warehouse appliances.

Life Extension: Most Exadata systems are reaching the end of their support life, but with Natrinsic's expertise, we can extend the useful life of these highly reliable appliances.

Always Available: Our "follow the sun" support model operates 24x7x365, ensuring constant assistance for all our managed services customers, anytime, anywhere.

Swift Response: We guarantee a rapid 4-hour and next-business-day response SLA for on-site support, complete with hardware replacement. Our Natrinsic Exadata experts are ready to support remotely, ensuring minimal downtime and optimal performance.

 

 

Natrinsic will provide you with a free, no obligation system health assessment, let the data speak for itself.  96% of our clients were surprised with what we found.

EXTEND THE LIFE OF YOUR ORACLE ENGINEERED SYSTEM WITH NATRINSIC

At Natrinsic, we have the expertise and technology needed to support, manage, optimize and monitor your Oracle Engineered Systems.

🌐 Global Reach: Natrinsic's Managed Services team is the backbone for Fortune 500 companies worldwide, providing robust support for their data warehouse appliances.

🔄 Life Extension: Many Engineered Systems are reaching the end of their support life, but with Natrinsic's expertise, we can extend the useful life of these highly reliable appliances.

⏰ Always Available: Our "follow the sun" support model operates 24x7x365, ensuring constant assistance for all our managed services customers, anytime, anywhere.

🚀 Swift Response: We guarantee a rapid 4-hour and next business day response SLA for on-site support, complete with hardware replacement. Our Natrinsic Engineered Systems experts are ready to support remotely, ensuring minimal downtime and optimal performance.

FREE, NO OBLIGATION
 
SYSTEM HEALTH CHECK
96% OF OUR CLIENTS WERE SURPRISED BY WHAT WE UNCOVERED ON THEIR SYSTEMS
 
 

END-OF-LIFE SUPPORT

Oracle's systems support policies only commit to guaranteed support for EXADATA for five years from when they were last sold (last ship date).

To learn more about Oracle's end-of-life support policies and a list of end-of-support dates by appliance, click the orange button below.

 

ORACLE ZFS STORAGE SUPPORT? WE DO THAT TOO!

ZFS Storage is a high-performance, scalable, and feature-rich network attached storage (NAS) and storage area network (SAN) solution.  A true workhorse, the ZFS Storage solution also supports various data services such as block, file, and object storage. 

Often paired with other engineered systems, Natrinsic is often asked to provide extended support for ZFS appliances, and we are more than happy to oblige! Simply add your ZFS storage appliance to your Natrinsic support contract today!

Oracle-ZFS-Storage-696x522
/ Our Oracle Engineered Systems Brochures and Downloads

Oracle EXADATA DOWNLOADS & SAMPLE REPORTS

Are your Oracle Engineered Systems Exposed?

WhyYouNeedMoreThanHardware-TN

At Natrinsic we provide more than hardware support.  This document includes additional skills that your extended support provider needs to be capable of providing.

Oracle Engineered Systems Managed Service

OracleManagedServices-TN

We have packaged up all of our Oracle Engineered Systems Managed Services information in a handy, two-page datasheet for you to take with you. 


Health Check Service

OracleHealthCheckReport-TN

Performed monthly or quarterly, the Natrinsic Engineered System health-check service is a proactive assessment of your appliance's health.  which sets us apart from the OEM.


Patching Plus

Oracle Patching Plus TN

With Natrinsic's Oracle Engineered System patching plus service, we provide you with access to the expertise to get your system patched right away.  Learn more about this service, and schedule patching for your Oracle Engineered System today!

NATRINSIC SUPPORT BROCHURES AND SAMPLE REPORTS

ManagedServices

Oracle Engineered Systems Managed Services

We have packaged up all of our Managed Services information in a handy, two-page datasheet for you to take with you. 
Download OES Managed Service Brochure
healthCheck

Health Check Service

Performed monthly or quarterly, the Natrinsic Engineered System health-check service is a proactive assessment of your appliance's health.  This proactive approach sets us apart from the OEM.
DOWNLOAD SAMPLE REPORT
PatchingPlus

Patching Plus Service

With Natrinsic's Oracle Engineered System patching plus service, we provide you with access to the expertise to get your system patched right away.

Learn more about this service, and schedule patching for your Oracle Engineered System today!

 

Download Patching Plus Brochure
placeholder

SuperCluster Managed Services

We have packaged up all of our SuperCluster Managed Services information in a handy, two-page datasheet for you to take with you. 

Download SuperCluster Managed Service Brochure
Oracle Engineered Systems Managed Services

Our OES services in a handy brochure to take with you!

Health Check Service

Proactive approach to find issues while they are small to avoid them becoming big!

Patching Plus Service

We get it. Patching can be a painful, slow process. What's more - trying to get experts to assist in the process often leaves you waiting in line for months.

SuperCluster Managed Services

Our SuperCluster services in a short brochure to take with you!

OUR ORACLE EXADATA SERVICE LEADERS

Experience is everything when it comes to supporting Oracle Engineered Systems like Exadata.

Paul-2024

Paul Anderson

SNR. DIRECTOR - ENGINEERED SYSTEMS
Paul-2024

Paul Anderson

SNR. DIRECTOR - ENGINEERED SYSTEMS

Paul joined Natrinsic in 2020 and leads our Engineered Systems support team. Prior to Natrinisc, Paul ran an Engineered systems lab with Oracle. Paul's areas of expertise: Exadata, Supercluster, ODA, and Solaris.
Perry-2024

Perry West

DIRECTOR OF ENGINEERED SYSTEMS
Perry-2024

Perry West

DIRECTOR OF ENGINEERED SYSTEMS

Perry came to Natrinsic via Oracle, where he served as the Global Technical Lead for Private Cloud @ Customer and senior support engineer. Perry's areas of expertise: SuperCluster, Exadata and Solaris.

NATRINSIC CAN HELP WITH YOUR ENGINEERED SYSTEMS - HIDE OR UPDATE

BLURB ON WHAT TO WRITE

Find something to put here

Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.

Natrinsic SuperCluster expertise can help extend the useful life of these highly reliable appliances.

The next Oracle SuperCluster to reach end of support is the Oracle SuperCluster M8 estimated on June 30, 2024.

Recent Systems that have reached the end of support life with Oracle:

  • Oracle SuperCluster T4
  • Oracle SuperCluster T5
  • Oracle SuperCluster M6 
  • Oracle SuperCluster M7

Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.

Extend the life of your ZFS Storage

ZFS Storage is a high-performance, scalable, and feature-rich network attached storage (NAS) and storage area network (SAN) solution. A true workhorse, the ZFS Storage solution also supports various data services such as block, file, and object storage. 

Often paired with other engineered systems, Natrinsic is often asked to provide extended support for ZFS appliances, and we are more than happy to oblige! Simply add your ZFS storage appliance to your Natrinsic support contract today!

ORACLE ENGINEERED SYSTEMS MIGRATION SERVICES

MigrationToTheCloud

MIGRATE TO THE CLOUD

EXADATA & SUPERCLUSTER
MigrationToTheCloud

MIGRATE TO THE CLOUD

EXADATA & SUPERCLUSTER

In partnership with Oracle, Natrinsic can help you begin your transition to the Oracle autonomous data warehouse or the Oracle X9 private cloud appliance.

Natrinsic's Oracle Engineered System Architects can help you start your cloud journey today by:

  • initial assessment to design
  • migration
  • management

 

MigrateToOtherPlatforms

TO ANOTHER APPLIANCE

Performance & Capacity
MigrateToOtherPlatforms

TO ANOTHER APPLIANCE

Performance & Capacity

Whether you are looking to add capacity or performance, transition to a different platform, or become more "cloud-ready," Natrinsic's solution architects have the experience to help. 

A SuperCluster is a "data center in a box", so migrations can be an arduous process. Let our experienced team assist you with your planning, testing and execution - to another Oracle technology, or another platform that meets your requirements.  

 

OUR Oracle EXADATA SUPPORT PACKAGES

Natrinsic offers three service packages for our Oracle Exadata Customers.

Bronze Silver Gold
Annual Price
On Request
per/appliance
On Request
per/appliance
On Request
per/appliance
Initial Ticket Acknowledgement
Next Business Day
N/A
N/A
4-HR Response
N/A
Severity 1 Hardware Issues
4-HR onsite SLA
N/A
Replacement performed 24x7
N/A
Replacement performed M-F
9am-5pm
N/A
N/A
Severity 2-4 Hardware Issues
Next Business Day SLA
Replacement performed M-F
8am-5pm
N/A
Replacement performed M-F
7am-8pm
N/A
N/A
Break-fix Responsibility
Storage
Server
Networking
Linux OS/Oracle Engineered Systems Software
Service features
Phone & email support
Remote support via WebEx
Monthly Health-Check Service
N/A
Quarterly Health-Check Service
N/A
N/A
"Call home" auto-ticket creation
N/A
Request Quote Request Quote Request Quote

REQUEST FOR PROPOSAL: ORACLE EXADATA SUPPORT

Looking to build a business case? 

So you have read our material, browsed a sample health-check report, and downloaded our service datasheet, and now all that’s missing is some pricing?

Fear not, we would be happy to provide you with a fast-quote! Please fill in the form below, and a member of the Natrinsic team will be in touch in no time.