SuperCluster Support Services - Natrinsic

Extended Support

for SuperCluster

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The SuperCluster platform is a tightly integrated, high-performance appliance requiring a specialized, experienced team to support it properly.

Our team of senior architects and consultants have over 30 years of experience with Oracle Database and Engineered Systems such as SuperCluster.

All but one model of SuperCluster has reached the end of its support life with Oracle. Just because it has reached the end of support life with the OEM doesn't mean its reached the end of its useful life at your business!

The SuperCluster platform is a high performance, highly reliable system that can be run for many years to come, provided it has the proper support.

Let our experts help you to get there!

Expertise and technology

We have the expertise and technology needed to support, manage, patch, optimize and monitor your SuperCluster platform.

Natrinsic's Managed Services team currently supports data warehouse appliances for Fortune 500 companies around the world.

The Oracle SuperCluster T4, T5 and M6 systems have already reached the end of their support life with Oracle. The SuperCluster M7 recently came EOS in December 2022, and the M8 comes EOS next year. Natrinsic can help extend the useful life of these highly reliable appliances.

Natrinsic provides a 24x7x365 "follow the sun" support model for all of our managed services customers.

This includes a four-hour and next business day response SLA for on-site support with hardware replacement, supported remotely by Natrinsic Engineered Systems experts.

Phone Support

Only A Call Away

・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents

Break Fix

SOUP-TO-NUTS COVERAGE

・SuperCluster hardware, software and Solaris OS covered.
・Troubleshooting via remote support
・4 hour or NBD response

Monitoring

ALWAYS KEEPING AN EYE OUT

・24x7x365 agentless monitoring
・Supports “call home”
・Includes alerting
・Included with every contract

Health Check Service

SEE PROBLEMS BEFORE THEY ARISE

・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly

Virtual DBA Service

AUGMENT EXISTING DBA TEAM

・Starting at 5 hrs/week
・Dedicated resource
・Handles operational tasks
・Free up staff for other projects

Patching Assistance

KEEP YOUR APPLIANCE UP TO DATE!

・Requires access to Oracle patches
・Available on a “per-request” basis
・Can be scheduled in advance

	Bronze	Silver	Gold
Annual Price	on request 6 per/appliance	on request 7 per/appliance	on request 29 per/appliance
Response SLA
Next Business Day		N/A	N/A
4-Hour response	N/A
Break-fix responsibility
SuperCluster storage
SuperCluster server
SuperCluster networking
Solaris O/S
Service features
Phone & email support
Remote support via webex
Access to online ticketing system
Quarterly health-check service
"Call home" auto-ticket creation
Operational Support Service
Resource Management For core I/O, cell metrics, etc...)
Performance tuning
Other operational use-cases Support for issues with your exadata system that would not be considered "break-fix", but that impair the availability and/or performance of your system.

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SuperCluster Health-check service

Performed on a monthly or quarterly basis, the Natrinsic SuperCluster health-check service is a proactive assessment of your appliance health.

New proactive maintenance service features (included in our SuperCluster Health-check service with each support contract)
- SuperCluster Proactive Performance Maintenance (PPM) services include:
  - Quarterly configuration assessments
  - Quarterly ZFS performance assessments
- Bi-annual Analysis of Application LDOMs/PDOMs/Zones

Oracle ZFS storage support? We do that too!

ZFS Storage is a high-performance, scalable, and feature-rich network attached storage (NAS) and storage area network (SAN) solution. A true workhorse, the ZFS Storage solution also supports various data services such as block, file, and object storage.

Often paired with other engineered systems, Natrinsic is often asked to provide extended support for ZFS appliances, and we are more than happy to oblige! Simply add your ZFS storage appliance to your Natrinsic support contract today!

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SuperCluster Patching PLUS

We get it. Patching can be a painful, slow process. What's more - trying to get experts to assist in the process often leaves you waiting in line for months.

Well wait no-longer! With Natrinsic's SuperCluster patching plus service, we provide you with access to the expertise to get your system patched right away.

To learn more about this service, and to schedule patching for your SuperCluster system, please visit the link below:

Oracle SuperCluster End of Support

Did you know that Oracle only commits to providing support for SuperCluster appliances for five years beyond the last ship date of the appliance?

Natrinsic guarantees parts availability and offers both a 4HR and Next Business day SLA for all of our SuperCluster customers.

For a complete table of Engineered Systems along with their associated end-of-support dates, please visit the link below:

Migrating from SuperCluster to the cloud.

In partnership with Oracle, Natrinsic can help you begin your transition to the Oracle X9 private cloud appliance.. From initial assessment to design, migration, and management, Natrinsic's Exadata Solution Architects can help you start your cloud journey today.

Migrating SuperCluster to another platform

Whether you are looking to add capacity/performance, transition to a different platform, or become more "cloud-ready," Natrinsic's solution architects have the experience to help.

A SuperCluster is a "data center in a box", so migrations can be an arduous process. Let our experienced team assist you with your planning, testing and execution - to another Oracle technology, or another platform that meets your requirements.

SuperCluster Managed Services - Datasheet

We have packaged up all of our SuperCluster Managed Services information in a handy, two-page datasheet for you to take with you.

Please follow the link below to get your copy today!

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May 5, 2023 by Natrinsic Engineering

April 1st, 2023

Launched in April 2015, the 2800 Data Warehouse appliance from Teradata was a major step up in the data warehousing appliance space. With in-memory processing...

Oracle SuperCluster Support

EXTEND SUPPORT FOR SUPERCLUSTER WITH NATRINSIC

health-check service

Patching plus

datasheet

Migration

End-of-Support

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