3 min read
Teradata 2800: a unique appliance to support
April 1st, 2023
Launched in April 2015, the 2800 Data Warehouse appliance from Teradata was a major step up in the data warehousing appliance space. With in-memory processing...
All but one model of SuperCluster has reached the end of its support life with Oracle. Just because it has reached the end of support life with the OEM doesn't mean its reached the end of its useful life at your business!
The SuperCluster platform is a high performance, highly reliable system that can be run for many years to come, provided it has the proper support.
Natrinsic's Managed Services team currently supports data warehouse appliances for Fortune 500 companies around the world.
The Oracle SuperCluster T4, T5 and M6 systems have already reached the end of their support life with Oracle. The SuperCluster M7 recently came EOS in December 2022, and the M8 comes EOS next year. Natrinsic can help extend the useful life of these highly reliable appliances.
Natrinsic provides a 24x7x365 "follow the sun" support model for all of our managed services customers.
This includes a four-hour and next business day response SLA for on-site support with hardware replacement, supported remotely by Natrinsic Engineered Systems experts.
Our managed services offer the following features:
・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents
・SuperCluster hardware, software and Solaris OS covered.
・Troubleshooting via remote support
・4 hour or NBD response
・24x7x365 agentless monitoring
・Supports “call home”
・Includes alerting
・Included with every contract
・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly
・Starting at 5 hrs/week
・Dedicated resource
・Handles operational tasks
・Free up staff for other projects
・Requires access to Oracle patches
・Available on a “per-request” basis
・Can be scheduled in advance
Performed on a monthly or quarterly basis, the Natrinsic SuperCluster health-check service is a proactive assessment of your appliance health.
ZFS Storage is a high-performance, scalable, and feature-rich network attached storage (NAS) and storage area network (SAN) solution. A true workhorse, the ZFS Storage solution also supports various data services such as block, file, and object storage.
Often paired with other engineered systems, Natrinsic is often asked to provide extended support for ZFS appliances, and we are more than happy to oblige! Simply add your ZFS storage appliance to your Natrinsic support contract today!
We get it. Patching can be a painful, slow process. What's more - trying to get experts to assist in the process often leaves you waiting in line for months.
Well wait no-longer! With Natrinsic's SuperCluster patching plus service, we provide you with access to the expertise to get your system patched right away.
To learn more about this service, and to schedule patching for your SuperCluster system, please visit the link below:
Did you know that Oracle only commits to providing support for SuperCluster appliances for five years beyond the last ship date of the appliance?
Natrinsic guarantees parts availability and offers both a 4HR and Next Business day SLA for all of our SuperCluster customers.
For a complete table of Engineered Systems along with their associated end-of-support dates, please visit the link below:
In partnership with Oracle, Natrinsic can help you begin your transition to the Oracle X9 private cloud appliance.. From initial assessment to design, migration, and management, Natrinsic's Exadata Solution Architects can help you start your cloud journey today.
Whether you are looking to add capacity/performance, transition to a different platform, or become more "cloud-ready," Natrinsic's solution architects have the experience to help.
A SuperCluster is a "data center in a box", so migrations can be an arduous process. Let our experienced team assist you with your planning, testing and execution - to another Oracle technology, or another platform that meets your requirements.
May 5, 2023 by Natrinsic Engineering
Launched in April 2015, the 2800 Data Warehouse appliance from Teradata was a major step up in the data warehousing appliance space. With in-memory processing...