Oracle SuperCluster

end of support information

SUPERCLUSTER

End of support information

Did you know?

Oracle's systems support policies only commit to providing guaranteed support for their engineered systems products for five (5) years from when they were last sold (last ship date).

Extend SuperCluster Support with Natrinsic

Natrinsic provides an extended support solution for SuperCluster appliances with SLAs for hardware and remote responses you can depend on.

SuperCluster appliances achieve their impressive performance and reliability in part due to their highly interdependent configuration of hardware, operating system and software. This complexity requires a team of experienced engineers to properly maintain and repair them properly.

The Natrinsic SuperCluster support team is experienced in providing a break-fix service that covers:

  • All storage, server, and networking hardware
  • Solaris OS/Exadata software/Database software
For SuperCluster M8 systems
Oracle Support Ends in:
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Understanding Oracle's End of support policy

 

 

Natrinsic's experts can help you to determine when support ends for your Oracle Engineered System. Oracle publishes all of the information required to confirm the end of support date for your system. Some of these documents are available to the general public, while others are located on the My Oracle Support portal, which will require you to have access.

It boils down to this:

  • Once your system reaches five (5) years past the "last ship date," Oracle no-longer stands by their response SLAs OR their hardware availability. 
    • "After five years from last ship date, replacement parts may not be available and/or the response times for sending replacement parts may be delayed." * (Source Link - page 12,18,19,21,23)
    • Natrinsic refers to this as the "effective end-of-support date" in the table below.
  • Oracle WILL still sell you a support service for your engineered system after it reaches five (5) years past its last ship date, it just won't guarantee hardware, or when/if a field engineer will arrive to fix your system.

How to check your appliance last ship date:

 

Oracle SuperCluster End-Of-Life: By appliance generation

SuperCluster appliance generation Last Ship Date (LSD) Effective end-of-support (EOS) date
SPARC SuperCluster T4-4 September, 2013 September, 2018
SuperCluster T5-8 August, 2016 August, 2021
SuperCluster M6-32 December, 2016 December, 2021
SuperCluster M7-8 December, 2017 December, 2022
SuperCluster M8 June, 2019 June, 2024
 

Oracle ZFS Storage End-Of-Life: By appliance generation

Natrinsic supports all ZFS storage appliance models, including:

Oracle ZFS appliance model Last ship date (LSD) Effective end-of-support (EOS) date
ZFS Backup Appliance
February, 2017
February, 2022
ZFS Backup Appliance ZS5-2
August, 2017
August, 2022
ZFS Backup Appliance ZS5-4
August, 2017
August, 2022
ZFS Storage Appliance Racked System ZS4-4
February, 2017
February, 2022
ZFS Storage Appliance Racked System ZS5-2
February, 2019
February, 2024
ZFS Storage Appliance Racked System ZS5-4
May, 2019
May, 2024
ZFS Storage ZS3-2
February, 2017
February, 2022
ZFS Storage ZS3-4
February, 2015
February, 2020
ZFS Storage ZS3-BA
February, 2015
February, 2020
ZFS Storage ZS4-4
February, 2017
February, 2022
ZFS Storage ZS5-2

February, 2019

February, 2024
ZFS Storage ZS5-4 
February, 2019

February, 2024

Sun Storage 7110 (XTA7110) 
November, 2010
November, 2015
Sun Storage 7210 (XTA7210) 
July, 2010
July, 2015
Sun Storage 7310 (XTA7310) 
November, 2010
November, 2015
Sun Storage 7310 SAS2.0 (XTC7310) 
December, 2010
December, 2015
Sun Storage 7410 (XTA7410) 
November, 2010
November, 2015
Sun Storage 7410 SAS2.0 (XTC7410) 
December, 2010
December, 2015
Sun ZFS Backup Appliance
December, 2013
December, 2018
Sun ZFS Storage 7120 (TA7120) 
November, 2013
November, 2018
Sun ZFS Storage 7320 (TA7320) 
November, 2013
November, 2018
Sun ZFS Storage 7420 (TA7420) 
May, 2014
May, 2019
Sun ZFS Storage 7720 (TA7720)  
June, 2011
June, 2016

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SuperCluster Managed Service

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