Oracle SuperCluster

Understanding Oracle's End of support policy

Natrinsic's experts can help you to determine when support ends for your Oracle Engineered System. Oracle publishes all of the information required to confirm the end of support date for your system. Some of these documents are available to the general public, while others are located on the My Oracle Support portal, which will require you to have access.

It boils down to this:

• Once your system reaches five (5) years past the "last ship date," Oracle no-longer stands by their response SLAs OR their hardware availability. 
  • "After five years from last ship date, replacement parts may not be available and/or the response times for sending replacement parts may be delayed." * (Source Link - page 12,18,19,21,23)
  • Natrinsic refers to this as the "effective end-of-support date" in the table below.
• Oracle WILL still sell you a support service for your engineered system after it reaches five (5) years past its last ship date, it just won't guarantee hardware, or when/if a field engineer will arrive to fix your system.

How to check your appliance last ship date:

• You can access  My Oracle Support and read this document titled: "List of Supported Oracle Hardware (With Last Ship Dates Announced)"(MOS doc ID: 1450710.1)
• You can also view this public-facing Oracle document called "Oracle Exadata - A guide for decision makers" and see the table of last ship dates on page 10.
• There are other vendors who are sharing some of this information online. It is always best to verify the correct information via My Oracle Support.