| Bronze | Silver | Gold | |
|---|---|---|---|
| Annual Price |
on request 6 per/appliance |
on request 7 per/appliance |
on request 29 per/appliance |
| Response SLA | |||
| Next Business Day | N/A | N/A | |
| 4-Hour response | N/A | ||
| Break-fix responsibility | |||
| Teradata storage | |||
| Teradata server | |||
| Teradata networking | |||
| Teradata software | |||
| Service features | |||
| Phone & email support | |||
| Remote support via webex | |||
| Access to online ticketing system | |||
| Quarterly health-check service | |||
| "Call home" auto-ticket creation | |||
| Operational Support Service | |||
| Resource Management | |||
| Performance tuning | |||
| Other operational use-cases Support for issues with your Teradata system that would not be considered "break-fix", but that impair the availability and/or performance of your system. This is like adding ad-hoc DBA services to your support package. |
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Phone Support
Only A Call Away
・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents
Break Fix
SOUP-TO-NUTS COVERAGE
・Teradata hardware and software issues are covered by our break-fix service.
・Troubleshooting via remote support
・4 hour or NBD response
Monitoring
ALWAYS KEEPING AN EYE OUT
・24x7x365 agentless monitoring
・Supports “call home”
・Included with every contract
Health Check Service
SEE PROBLEMS BEFORE THEY ARISE
・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly
Virtual DBA Service
AUGMENT EXISTING DBA TEAM
・Starting at 5 hrs/week
・Dedicated resource
・Handles operational tasks
・Free up staff for other projects
Patching Assistance
KEEP YOUR APPLIANCE UP TO DATE!
・Requires access to Teradata patches
・Available on a “per-request” basis
・Can be scheduled in advance
Many Teradata systems have already reached the end of support from the OEM. Just because the manufacturer has decided to cease support (or hand it off to a former competitor), it doesn't mean the product has to be retired. Natrinsic offers three-year support agreements out of the gate!
For many Teradata customers, there is still huge value in running these data warehousing appliances beyond OEM end of support:
- Not yet ready with migration plans
- Capital budgets are tight for net-new technology purchases
Natrinsic guarantees parts availability and offers both a 4HR and Next Business day SLA for all of our Teradata customers.
For a complete table of Teradata Systems with their associated end-of-support dates, please visit the link below:
Migrating from Teradata to the cloud?
Natrinsic can help you begin your transition to the leading cloud data warehouse solutions from AWS, Snowflake, Google, or Azure. From initial assessment to design, migration and management, Natrinsic's Teradata Solution Architects can help you start your cloud journey today.
Migrating Teradata to another appliance
Whether you are looking to add capacity/performance, transition to a different platform, or become more "cloud-ready," Natrinsic's solution architects have the experience to help.
