Teradata Support

EXTEND SUPPORT FOR TERADATA WITH NATRINSIC

Extended Support

for Teradata

 

Our team of Teradata masters and architects has over 30 years of experience with the Teradata Data Warehouse Platform.

From design and architecture services, patching, virtual DBA services, or break-fix extended support for Teradata, Natrinsic has the expertise you need to successfully complete the most complex of tasks.

Let our experts help you to get there!

 

HubSpot Video

 

Expertise and technology

We have the expertise and technology needed to support, manage, optimize and monitor your Teradata appliance estate.

Natrinsic's Managed Services team currently supports data warehouse appliances for Fortune 500 companies around the world. One of our most popular services has been an extended support solution for IBM Netezza customers. You can speak to any number of our Netezza customers to see how Natrinsic support compares to IBM.

There are a number of Teradata systems that have already reached the end of their support life (1650, 1700, 2580, 2650, 2690, 2700, 2750, 4600), and a number of systems nearing the end of their support life (1800, 2800, 2850). Natrinsic can help extend the useful life of these highly reliable appliances.

Natrinsic provides a 24x7x365 "follow the sun" support model for all of our managed services customers.

This includes a four-hour and next business day response SLA for on-site support with hardware replacement, supported remotely by Natrinsic Teradata experts.

Teradata Support Features

Our managed services offer the following features:

Headset


Phone Support

Only A Call Away

・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents

break fix


Break Fix

SOUP-TO-NUTS COVERAGE

・Teradata hardware and software issues are covered by our break-fix service.
・Troubleshooting via remote support
・4 hour or NBD response

monitor | Natrinsic


Monitoring

ALWAYS KEEPING AN EYE OUT

・24x7x365 agentless monitoring
・Supports “call home”
・Included with every contract

health


Health Check Service

SEE PROBLEMS BEFORE THEY ARISE

・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly

team


Virtual DBA Service

AUGMENT EXISTING DBA TEAM

・Starting at 5 hrs/week
・Dedicated resource
・Handles operational tasks
・Free up staff for other projects

questions


Patching Assistance

KEEP YOUR APPLIANCE UP TO DATE!

・Requires access to Teradata patches
・Available on a “per-request” basis
・Can be scheduled in advance

 

Our Teradata support packages

Natrinsic offers three service packages for our Teradata Managed Service Customers.

Bronze Silver Gold
Annual Price
on request
6
per/appliance

on request
7
per/appliance

on request
29
per/appliance
Response SLA
Next Business Day N/A N/A
4-Hour response N/A
Break-fix responsibility
Teradata storage
Teradata server
Teradata networking
Teradata software
Service features
Phone & email support
Remote support via webex
Access to online ticketing system
Quarterly health-check service
"Call home" auto-ticket creation
Operational Support Service
Resource Management
Performance tuning
Other operational use-cases
Support for issues with your Teradata system that would not be considered "break-fix", but that impair the availability and/or performance of your system. This is like adding ad-hoc DBA services to your support package.
  I'm interested! I'm interested! I'm interested!

Exadata_healthcheck

 

Teradata Health-check service

Performed on a monthly or quarterly basis, the Natrinsic Teradata health-check service is a proactive assessment of your appliance health.

 

Teradata End of Support

Many Teradata systems have already reached the end of support from the OEM. Just because the manufacturer has decided to cease support (or hand it off to a former competitor), it doesn't mean the product has to be retired.  Natrinsic offers three-year support agreements out of the gate!

For many Teradata customers, there is still huge value in running these data warehousing appliances beyond OEM end of support:

  • Not yet ready with migration plans
  • Capital budgets are tight for net-new technology purchases

Natrinsic guarantees parts availability and offers both a 4HR and Next Business day SLA for all of our Teradata customers.

For a complete table of Teradata Systems with their associated end-of-support dates, please visit the link below:

Teradata end-of-support table

 

migrate-icon

Migrating from Teradata to the cloud?

Natrinsic can help you begin your transition to the leading cloud data warehouse solutions from AWS, Snowflake, Google, or Azure. From initial assessment to design, migration and management, Natrinsic's Teradata Solution Architects can help you start your cloud journey today.

migrate-icon

Migrating Teradata to another appliance

Whether you are looking to add capacity/performance, transition to a different platform, or become more "cloud-ready," Natrinsic's solution architects have the experience to help.

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Teradata Managed Services - Datasheet

We have packaged up all of our Teradata Managed Services information in a handy, two-page datasheet for you to take with you. 

Please follow the link below to get your copy today!

Download Teradata Datasheet