History
No third party has been providing OEM-level Netezza support longer than Natrinsic.
Phone Support
Only A Call Away
・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents
Break Fix
SOUP-TO-NUTS COVERAGE
・Typically both the DW and associated tools are covered
・Troubleshooting via remote support
・4 hour or NBD response
Monitoring
ALWAYS KEEPING AN EYE OUT
・24x7x365 agentless monitoring
・Supports “call home”
・Includes alerting
・Included with every contract
Health Check Service
SEE PROBLEMS BEFORE THEY ARISE
・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly
Remote DBA Service
AUGMENT EXISTING DBA TEAM
・Starting at 5 hrs/week
・Dedicated resource
・Handles operational tasks
・Free up staff for other projects
Query Translation
FINE-TUNE THE MACHINE!
・Ad-Hoc or routine maintenance
・Available on a “per-request” basis
・Assign SLAs to individual queries to ensure performance
Netezza IBM
Health-check service
As your Netezza appliance moves into sustaining support with Natrinsic, it's more important than ever to be pro-active in the care and attention your appliance receives.
Natrinsic includes regularly scheduled, custom health-check reports for each appliance under our care. These reports are color-coded to draw your attention to the most pressing matters.
To download a sample Netezza health-check report, please visit the link below:
Download DataSheet
Netezza Managed Service
Datasheet download
Download our datasheet to gain insight on how we provide an extensive portfolio of managed services.
Netezza IBM
End-of-Support
IBM has announced the end-of-support (EOS or End-of-life) dates for all four generations of Netezza / IBM PureData analytics appliances.
IBM Support for Skimmer, Twinfin, and Striper has come to a close. To learn more about the end-of-life for your appliance, visit the link below:
Download Playbook
White paper: Natrinsic's Netezza migration playbook
Natrinsic Managed Services team mitigates the vulnerability caused by OEM end-of-support.
Offering 24x7 expertise alongside hardware replacement
Request for proposal: Netezza Managed Service
Looking to build a business case?
So you have read our material, browsed a sample health-check report, and downloaded our service datasheet, and now all that’s missing is some pricing?
Fear not, we would be happy to provide you with a fast-quote! Please fill in the form below, and a member of the Natrinsic team will be in touch in no time.
